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Terms and Conditions

Our Commitment to You

As part of your subscription, we commit to offering the following:

  • Access to our bespoke online platform, including training
  • Support from Childnet’s team
  • Certificate on completion of training
  • Exciting opportunities and updates
  • Best practice safety and privacy procedures

Best practice safety and privacy procedures

As an internet safety charity, we are very much committed to delivering best practice procedures to protect young people’s privacy and safety while they are part of our programme. We have undertaken a full risk assessment for this programme, and we have put in place safeguards, in particular across four key areas:

1. Communication on the platform

Our online platform offers opportunities for young people to communicate with their team members (in the Team Activity Page) and with young people from across the UK (in the Community page).

To help ensure these functions are used appropriately, we have taken a number of steps:

  • We provide clear Community Rules (see attached) which are signposted throughout the platform to ensure that young people understand the behaviour we expect.
  • On the platform, there are clear and easy-to-use reporting features available on all social functions. Reports will be received by Childnet and we will endeavour to respond to reports within 48 hours. We provide clear signposting for young people to make reports if they need to.
  • Childnet will play an active role in monitoring and moderating the Community page. We cannot promise that we will be able to remove all content and we will rely on the community to report concerns to us.
  • Teachers/educators have access to the Team Activity page and have responsibility for monitoring and moderating content there.
  • In case of any inappropriate use, we have clear procedures and sanctions. We will inform the teacher/educator if a young person in their team has been reported or made a report. We reserve the right to remove users from the platform if they break our Community Rules.

2. Privacy on the platform and on the programme

We take privacy seriously, and we set out a clear Privacy Policy which is displayed prominently on the Childnet Digital Leaders platform. This covers key areas, including our commitment to:

  • Only share a limited amount of personal information about children – both on the platform and in other contexts.
  • If we want to share anything a young person has posted on the platform (eg. A video they’ve created, poster, resource), we will always ask permission from the creator before sharing it
  • Store personal information securely and delete three years after they have left the programme
  • Offer children the right to remove any data we store about them

We expect young people to fulfil their responsibility to protect their own and others privacy on the platform by not sharing personal information.

3. Child protection procedures

We have clear child protection procedures in place.

Our staff are all DBS checked, and undergo rigorous recruitment procedures. We have in place clear internal procedures about how and when our staff are able to access the platform or communicate with young people.

We have a clear process for handling disclosures and will involve your school/organisation immediately in the case of any concerns.

4. Parental consent

The parent/carer consent form is mandatory in order for your child to participate in the programme. However, the media consent form is optional. Children can still participate in the programme even if parents/carers do not consent to their child’s images being shared. Your child will not be able to start the programme until we have received your completed Parent/carer consent form.

Behaviour Expectations

As Childnet Digital Leaders, young people have a responsibility to behave in a kind, respectful and supportive way throughout the programme, both in school, online and in other contexts.

In the first training module, we set out the Ethos and Values of the programme (see attached), which sets out the roles and responsibilities of all Childnet Digital Leaders.

While using the Childnet Digital Leaders platform we have clear Community Rules (see attached) which explain the behavioural standards we expect to see from young people.

We have the right to remove any individual pupil or school/organisation from the programme if they are not adhering to the Ethos and Values of the programme, or if they have violated the Community Rules for the platform.



When you have completed our order form, you will be sent an invoice via email within one month. You will then have 21 days to pay. Once we receive and check your consent forms, we will get you started so you don’t have to wait, but we do reserve the right to suspend access to the platform if payment remains outstanding.


You can start the programme at any point in the academic year. Schools are given an automatic start date of three months after their enrolment which gives you enough time to recruit your team of Digital Leaders. Your actual subscription start date begins at the point your team is uploaded to the online platform as long as this doesn’t exceed your automatic start date. Your Digital Leaders should be able to complete their training within 2-3 months and then they have the rest of the year to deliver impactful activities in your school and community.


If within 30 days you have decided to not continue the programme, then we may be able to offer you a refund although this will be subject to a cancellation/administration charge. We may be able to pause your subscription until you are ready to begin the programme. Please email us at [email protected] to discuss this further.


The copyright in the or website, the material on this website and the related documentation (including, but not limited to, the text, computer code, artwork, photographs, images, music, audio material, video material and audio-visual material on this website) is owned by Childnet, unless otherwise stated.

For the avoidance of doubt, except for the legitimate purposes of using the resource within your school/organisation environment as set out in the other terms and conditions, you must not adapt, edit, change, transform, publish, republish, distribute, redistribute, broadcast, rebroadcast or show or play in public this website or the material on this website (in any form or media) without Childnet’s prior written permission.

You may request permission to use the copyright materials on this website by writing to [email protected].